SRI Open Enrollment

On January 3, 2009, we began our new online 30 day open enrollment program for employees of XYZ. Please take a few minutes to tell us about your experience with the open enrollment process.

1. Was the personal information shown on your selection sheet correct?

Yes

2. Was the benefit information shown on your selection sheet correct?

Yes

3. Were you able to make your benefit selections without using the help tool?

Yes

4. If you did use the help tool, how well did it help you address whatever questions you had?

Did not help at all

Somewhat helpful

Helpful

Very Helpful

5. Did you require further assistance through our employee benefit hotline to complete the enrollment process?

Yes

6. If you required further assistance through the employee hot-line, how well did that assistance help you resolve your question(s)?

Yes

7. Did you experience any online computer system problems in completing the enrollment process?

Yes

8. How long did it take you to complete the enrollment process?

Less than 15 minutes
Less than 30 minutes
Less than 45 minutes
Less than one hour
More than one hour

9. How would you describe your satisfaction with the online open enrollment process?

Very dissatisfied

Not satisfied

Satisfied

Very Satisfied

10. What would you do to improvement the online open enrollment process?